🌍 Terms and Conditions of Sale – Serenity

Business Name: Serenity
Legal Status: Sole Proprietor (Auto-entrepreneur – France)
SIRET: [Your SIRET Number]
Business Address: [Your business address in France]
Email: your@email.com
Website: www.serenity-canapes.com
Last Updated: [Date]

1. Purpose

These Terms and Conditions govern the online sale of sofas and furniture via the Serenity website to customers located in Australia, Europe, and other international regions.

Placing an order implies full acceptance of these Terms.

2. Products

Products are described as accurately as possible. Images are for illustration only. Minor variations in color or finish may occur due to screen settings or manufacturing processes.

3. Prices and Taxes

• Prices are listed in Euros (€).
• Australia:
  • No French VAT charged (auto-entrepreneur exemption).
  • Customs duties, GST, and taxes are the buyer’s responsibility.

4. Orders

• Order confirmed via email once payment is received.
• Serenity may cancel/refuse orders for:
  • Suspected fraud
  • Out of stock
  • Technical errors

5. Payment

• Credit/Debit Card (Stripe, PayPal)
• Installments (Klarna, Alma, if available)

🔒 All payments are SSL-secured.

6. Shipping and Delivery

• Delivery available to Australia, Europe, and other international locations.
• Estimated delivery: 10–20 business days
• Fees shown before payment.
• Not liable for:
  • Carrier delays
  • Customs delays/refusals

7. Right of Withdrawal (EU Only)

EU customers have a 14-day withdrawal period from delivery date.

• Products must be unused and in original condition.
• Return shipping costs are the customer’s responsibility.

8. Returns & Warranty – 🇦🇺 Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you are also entitled to have the goods repaired or replaced.

• Refund/replacement/repair if defective or not as described.
• No returns for change of mind unless stated.

9. Liability

• Misuse of product
• Customs/delivery refusals
• Transport carrier delays

10. Data Protection

• We collect only what’s needed for orders & support.
• No sale of personal data.
• GDPR: right to access, modify, or delete your data anytime.

11. Governing Law and Jurisdiction

• French law applies.
• ACL applies for Australian buyers.
• Disputes: amicable resolution first.
• If unresolved, French courts have jurisdiction unless otherwise required by law.

12. Contact