🛋️ FAQ

🛋️ Frequently Asked Questions – Serenity

📦 Do you deliver internationally?

Yes, we deliver to Australia, Europe, and other international destinations upon request.

💳 What payment methods do you accept?

We accept credit/debit cards via secure providers like Stripe or PayPal. Installment payments may also be available via Klarna or Alma.

🚚 What are the shipping times?

Estimated delivery is between 10 to 20 business days, depending on your location.

💡 Can I return a product?

EU customers have a 14-day withdrawal period. Products must be unused and returned in original packaging. Australian customers are covered under the Australian Consumer Law.

📞 How can I contact you?

You can reach us via the contact form on our website, by email at your@email.com, or by phone at [Your phone number].

🕘 What are your customer service hours?

Our customer service is available from Monday to Friday, 9:00 AM to 6:00 PM (France time).

🔒 Is my payment secure?

Yes, all payments are processed with SSL encryption to ensure your data is safe.

🛠️ What if my product is defective?

If your item is damaged or defective, we offer a refund, replacement, or repair as per EU and Australian consumer protection laws.